Leasing 101

Course Description:

This course aims to equip leasing agents with the knowledge and skills to lease apartments to prospective tenants successfully. It will cover various topics, including Creating Trust, Communication, Fair Housing, Touring Foundations, and Yardi.

 

By the end of the course, students will have a comprehensive understanding of the leasing process and be able to apply their knowledge to real-world situations.

 

Course Outline:

The Leasing Agent 10:00 - 10:30 AM 

• Introduction to Leasing

• Overview of the Leasing Industry

• Understanding the role of a leasing agent

• Ethics and professionalism in leasing

 

 Foundations Of Leasing 10:30 - 12:00 AM 

• Communication and creating trust 

• Creating a clear closing path

• Tour Talk and Pitstops

• Interpersonal communication skills for leasing agents 

• Handling demanding customers and complaints

• Benefits of pre-leasing

• Providing excellent customer service throughout the leasing process  

• Marketing yourself and your property 

• Creating engaging follow-up content

 

Lunch 12:00 - 1:00 PM

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Yardi CRM 1:00- 3:00 PM 

• Getting started with CRM

• Dashboard Navigation

• Checking the Queue

• Creating a New Guest Card

• Creating an Activity (Email | Appointment | Follow Up | Calls)

• Creating Email Templates

• Search Features

• Hands-on practice

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Break 3:00 - 3:15 PM

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Unit Tour Role Playing 3:15 - 4:00 PM

• The "Always"

• The "Nevers"

Fair Housing 4:00 - 4:30 PM​

• Fair housing laws and regulations

• Spotting and avoiding a scam